AI chatbot development for webshops and websites
Customers often need the same information: how shipping works, what a product is suitable for, and where they can get help. We put together a chatbot that helps them find their way using pre-agreed sources.
During implementation we define which questions the system may answer, when it should ask for clarification, and when it should refer the customer to a staff member.
What tasks the chatbot can take on
The first level of implementation covers frequent questions, service information and support for getting in touch. These are based on approved website texts and documents.
Connected to a product catalog, the chatbot can also help customers find their way through product data. Price and stock information should only be added with an appropriate data connection. Checking order status requires further integration and proper customer identification; we plan this separately.
- 1.
- How long does it take for the parcel to arrive?
- 2.
- Is this shoe good for running?
- 3.
- I'd like to return the order I placed yesterday.
1. Answers based on the approved shipping information and points out that the exact date is shown in the order confirmation.
2. Asks for clarification (what terrain, what distances the customer runs), then makes a recommendation based on the features listed on the product pages.
3. Refers the customer to a staff member: a return requires an order number and a check by a staff member, so it offers to put the customer in touch.
How implementation works
First we collect the most frequent customer questions and the correct sources for answering them. Then we build a test version that you can check with your own typical questions.
The test also includes ambiguous and incomplete questions. We build into the system how it should signal uncertainty and where it should offer contact. Incorrect answers are fixed before rollout and later refined based on real-world usage.
Chatbot development pricing
Knowledge-base implementation
One-time fee. The example project covers one Hungarian-language website, processing of up to 30 prepared content pages or documents, embedding the chat interface and basic answering rules. It includes testing 30 agreed questions and offering a way to get in touch.
This means an implementation built on an existing AI service and a usable knowledge base; developing your own complete chatbot platform is a separate project.
Solution connected to your product catalog
One-time fee. It assumes one webshop with one consistent, documented product data source. The task covers importing the product data, updating it as agreed, and designing and testing answers that point to product pages. The size of the catalog to be processed and the required search functionality are set out in the quote.
Order changes, payments and connecting multiple systems are separate tasks.
Prices are indicative net prices, excluding VAT. The exact quote is prepared after assessing the data sources and the required features.
What ongoing costs to expect
The AI provider's usage fees, any chatbot subscription, hosting and support may come on top of the development fee. We plan the monthly budget based on the expected number of questions, the complexity of the answers and data updates.
The quote lists the one-time implementation, the chosen external service and the agreed maintenance separately. During our consultation we also set a spending limit and a notification threshold for usage.
When a simpler solution is the better choice
If only a few general questions need to be handled, setting up an off-the-shelf chatbot service may be enough. Custom development makes sense when your own data source, a special search or a business workflow needs to be built in.
I want a chatbot for my webshop
Related services: AI product description generation · Webshop automation · OpenCart AI integration
Frequently asked questions
Can a chatbot only be built for OpenCart webshops?
Connecting to other systems can also be assessed. We plan the integration based on the website, the available access and the required data connection.
Does the AI always give the right answer?
AI can make mistakes. We reduce the risk with clearly defined sources, test questions, handling of uncertain situations and an option to reach a human.
Will it replace customer service?
It can help with recurring information requests and finding information. Individual complaints, disputes and requests that need a separate decision should still go to a staff member.
What happens to the data entered in the chat?
Before rollout we record what data the system processes, which provider it goes to and how long it is stored. During the conversation, we do not ask for personal data that is not needed for the chatbot to work.
What should I send with my quote request?
Your webshop's URL, the platform you use, five to ten typical customer questions, and what data the chatbot would need access to.
Let's discuss a chatbot for your webshop
Send us your webshop's URL, the platform you use and a few typical customer questions — based on these, we'll suggest a first step.
I want a chatbot for my webshop